Shipping policy
GIVE TO ME QUICK - WHAT'S THE MOST IMPORTANT THING I NEED TO KNOW?
- FREE SHIPPING WORLDWIDE ON ORDERS OVER $100
- ALL PACKAGES ARE DISPATCHED OUT OF SYDNEY
WHAT ELSE?
All countries need to be mindful of duties and taxes charges. More information here. Taxes and duties differ by country please research the duty costs for your shipping destination for the most up to date information. Lilly & Lime is not responsible for extra duty or tax charges.
DELIVERY RATES AND SERVICES
We aim to process your order within 1 day of it being placed. Lilly & Lime only ships orders Monday to Friday, during office hours (9am – 5pm AEST), and does not operate on public holidays.
COUNTRIES WE SHIP TO
Everywhere! If you're Country isn't listed - we've messed up so email us and we will sort it out.
STANDARD SHIPPING
- Once your order is ready to ship you will receive a tracking number via email. You can use this tracking number to see where your package is currently located.
- You can track your parcel using the tracking number supplied on your shipping confirmation.
EXPRESS SHIPPING
For express shipping, orders received before 1500 hours between Monday and Friday (AEST) will be shipped out the same day. Once your order is ready to ship you will receive a tracking number via email. You can use this tracking number to see where your package is currently located.
If you have any questions related to your delivery, please contact us.
TAXES AND DUTIES
All packages are dispatched from our warehouse in Sydney, Australia. Customers may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties. To help estimate any duties and taxes click try using this external Duty Calculator.
Please note the UK laws on VAT charges have changed recently - see below:
Customs charges are applied to imports into the EU with a value over 15 pounds for VAT. All items valued over 135 pounds will attract import duty.
For UK duty information:
https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
TYPE AND VALUE OF GOODS CUSTOMS DUTY
- Anything under £135 No charge
- Gifts worth £135-£630 2.5%, but rates are lower for some goods - call the helpline
- Gifts above £630 and other goods above £135 The rate depends on the type of goods and where they came from - call the helpline
