RETURNS & EXCHANGES
Welcome to our online returns page where you can begin a return or exchange request. Simply email your request to firstname.lastname@example.org with your order number (LLXXXX). Please note returns/exchanges will be processed within 7 business days of receiving the products.
It is important to us that your bikini fits you properly and you LOVE it. If you are not satisfied with your purchase you may return your item within 30 days of receipt for a full refund or we will happily exchange for a product of the same value. *Please note all items purchased through a sale are non refundable but you can exchange for another style or size.
To return or exchange an item(s), send your item(s) back to Lilly & Lime at the address below:Lilly & Lime Warehouse
C/- PO Box 138
Moorebank NSW 1875
- Product must be returned or exchanged within 30 days of receipt.
- Product must be unworn and returned in the original condition.
- Product must have all tags and hygiene strips in place.
- SALE items cannot be refunded - only exchanged or a store credit can be given for the sale value.
- All returns must include the original packaging, without postal labels.
- Gift cards are non-returnable and non-refundable.
- Items marked as "Sale" cannot be refunded.
- Items purchased during a sale and/OR using a sale promo code are non refundable - exchange or store credit only.
- Refunds will be processed within 7-10 business days of receiving goods.
- Refunds will be made according to the method of payment at the time of purchase. Where the purchase was made by a debit or credit card the refund will be made to this card, provided the cardholder is present and in possession of the card otherwise an exchange will be offered. Please note a refund back onto a debit or credit card can take between 5 and 10 working days.
- All are refunds are processed in AUD (Australian dollars).
- If the item you are exchanging is of less or greater value, you will be required to pay the difference or we will refund you the difference.
- We do offer one free exchange. Contact us the for the shipping code. For any further exchanges you are required to pay for the shipping.
- Store credits will be provided in the form of a Gift Card. Gift Cards can only be used online.
- Gift Cards cannot be transferred to another person or account.
- Gift Cards are only provided when previously purchased items have been returned and you have selected "Store Credit" as the refund method.
- Any purchase amounts that exceed the value of the Gift Voucher will require an additional method of payment for the remaining balance due.
- Gift cards do not expire.
For more information on returns please refer to our Delivery & Returns Policy.